Link Health - Broken Link Checker for Confluence

Support

Last updated: 26 August 2026 · Published by Basis Ventures — Basis Gova Binyan Veyazamut Ltd.

support@basis-s.co.il

Support hours: around the clock, Sunday through Thursday (Asia/Jerusalem). Because those hours run through the night here, a message sent during a Western working day is normally read the same day rather than the next morning.

Response commitment: a first reply within one business day, and usually much sooner. We are based in Israel, where the working week runs Sunday to Thursday — so a message sent on a Friday is answered on Sunday, and one sent over a Western weekend is answered before most Monday mornings begin.

Before you write

Most questions are answered by two things the app already tells you. Please check both first — it usually saves a round trip.

The notes under the scan header. External links and attachments are deliberately not checked, so a short queue is often correct rather than broken.
The documentation, which explains each column and the three most common surprises.

What to include

These five lines let us answer on the first reply rather than the third:

Your Confluence site URL (for example yourcompany.atlassian.net).
The space you scanned.
What you expected to see, and what you saw instead.
The line from the scan header — Last scan · N pages · N broken · N need a look.
A screenshot, if the problem is visual.

Please do not paste page content or anything confidential. We do not need it: the app sends us nothing, so we cannot see your pages, and we do not want a copy of them in an email either.

Reporting a bug or asking for a feature

Write to the same address with Bug or Feature at the front of the subject. Reproduction steps beat a description every time.

Security

If you believe you have found a security issue, write to the same address with Security at the front of the subject and we will treat it ahead of everything else. Please give us a chance to fix it before disclosing it publicly.

What we can and cannot do

We cannot see your data. The app runs entirely on Atlassian Forge with no external permissions and no remote services, so no page content ever reaches us. Anything we diagnose, we diagnose from what you tell us.
We cannot change anything in your site. The app holds read scopes plus its own storage; it has no ability to edit a page.
Billing and licensing are handled by Atlassian. For invoices, refunds or licence changes, contact Atlassian Marketplace support — we can help you interpret what the app reports, but we do not control the licence.